Abstract: In today’s data-driven workplace, employee sentiment has emerged as a critical indicator of organizational health. This paper examines how sentiment analysis, powered by natural language processing, can transform HR feedback and review systems into strategic tools for enhancing workforce morale and strengthening internal communication. By analyzing textual data from performance reviews, surveys, and open-ended feedback, organizations can uncover patterns in employee emotions, engagement, and satisfaction that often go unnoticed in traditional HR assessments. The study outlines key theoretical foundations linking emotional intelligence, motivation, and communication with sentiment analytics. It further explores practical applications such as early detection of dissatisfaction, personalized HR interventions, and leadership alignment with workforce mood trends. Ethical considerations, including data privacy and transparency, are also addressed. Ultimately, this paper presents sentiment analysis not just as a technological enhancement, but as a catalyst for building more responsive, empathetic, and communicative organizational cultures.
Keywords: Workforce Morale, Organizational Communication, HR, Sentiment Analysis, Review Systems.
Title: Enhancing Workforce Morale and Organizational Communication through Sentiment Analysis in HR Feedback and Review Systems
Author: Diana Ussher-Eke, Favour Ojochide Raphael, Onuh Matthew Ijiga, Joy Onma Enyejo
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
Vol. 13, Issue 3, July 2025 - September 2025
Page No: 167-180
Research Publish Journals
Website: www.researchpublish.com
Published Date: 29-July-2025
